Another Satisfied Customer!

"All of our stores management staff commented on your professionalism, wealth of knowledge, enthusiasm and extraordinary customer service techniques they gained!" -- Taylor Ganz, Vice President, McMahan's Furniture Stores, Los Angeles, CA

"It was a blast seeing you in action! You are a dynamic and innovative speaker and trainer. All of the District Managers commented on how fun and informative your 2-hour seminar was. We would highly recommend your training programs and services!" -- David Walker, HR Director, NATCO Group Inc., Houston, TX

"Thanks to you we now have the foundation for an excellent collections and customer service training program, that we can teach to all of our new and existing Franchise store owners. We look forward to working with you again in the future." -- Charles Grimes, President/CEO Int'l and Domestic Credit Operations, ICED, Cypress, TX

"You are a fantastic and very fun speaker and trainer. My staff comments on a daily basis on the excellent results that they are now experiencing, just by applying all of your tools and guidelines. They really appreciated all of the excellent strategies and collections/customer service techniques your courses taught them." -- Linda Horner, Director of Credit & Accounts Receivable, Ashworth Inc., Carlsbad, CA

"The most effective part for me was learning the Who, What, Where, When and How questions I can use when calling my past due customers! Meredith was a really great and knowledgeable facilitator!" -- Ted Pacheco, Collections Specialist, PharMerica Inc., Longmont, CO

"I had success in collecting on a past due invoice simply by following your call, fax and follow-up process! Thank you for giving me the confidence and knowledge to look at collections from an entirely different viewpoint!" -- Susan Almon-Pesch, Owner, Market4Profit, Solana Beach, CA

"Creating a Winning Management Team was the most productive Office Manager training I have ever participated in! Thank you so much." -- Bette Jo Harvey, Office Manager, McMahans Furniture Stores, Salem, OR

“The Three Cs of Collections gave me some new and innovative communication skills and taught me how using open-ended questions will really get the results I am looking for when I call on my past due customer accounts." -- Tennille Lewis, A/R Manager, Velvet Eyewear, Escondido, CA

"Our associates and management staff commented on your professionalism, wealth of knowledge and the high energy that the training had imparted to our collection centers." -- Betsy Irizarry, Director-Training & Organizational Department PharMerica,Inc., Tampa, FL

"Your positive enthusiasm and spirit make you a pleasure to work with.Our company cash flow has increased considerably and our credit manager is just thrilled with all of the new collection 'tools' and strategies that you have taught her!" -- Bill Harris, President, Central Oil Company McMinnville, TN

"We are so pleased with the results and the training program you created was just what my credit staff needed! Thank you." -- Glen Wetherington, Owner, GW Trucking Inc. Mira Mesa, CA

"Right A.R.M. Consulting has done an incredible job of assisting our company and staff in all areas of credit policy, credit management procedures and guidelines & collections strategies that work!" -- Tyler Callaway, Owner, Fin Control Systems San Diego, California

Ph: 619-993-3442 • Fx: 619-461-0620 • Contact@rightarmconsulting.com

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