Creating Successful Business Collection Techniques Every Day

This 2 1/2 hour seminar program is chock full of collection techniques and strategies, sure to help turn your staff into 'collection management superstars'.

Some of the training program highlights include:

• The top 5 objectives or goals of collections
• What prevents us from getting paid
• The importance of A/R and collections and its impact on our company
• The keys to successful collection calls and techniques
• Using and creating open-ended questions to our best advantage
• Utilizing collection telephone scripts
• The key to using negotiation every day in your collection efforts
• Creating collection letters, faxes and emails that your customers will respond to today

This interactive workshop program includes experiential exercises, participants guide and collection tools, negotiation tips and guidelines.

Call and order your copies today at 619-993-3442.

Special offer:
Purchase all (3) DVD programs and receive 10% off your total order!

$79.00 (S&H included)
Available on your choice of VHS or DVD
Sales tax of 7.75% is added to CA residents.

For international orders, please call
++1-619-463-3442.

The Art of Creating Successful Business Collection Relationships

This 3 hour seminar program, teaches your staff how to successfully combine Customer Service communication techniques, Collection Management strategies and incorporate the legal aspects of collections, into all of your daily collection efforts.

Some of the training program highlights include:

• Review the 5 steps to creating quality customer care and service at your firm
• Learn how to turn irate or difficult customers into paying customers with ease
• Gain specific communication tips to successfully utilize when faced with an irate or upset customer
• Learn cooperative language techniques that will help turn complaints into opportunities
• Learn techniques and tips for remaining calm and focused with all customer/client types
• Review the legal aspects of collections, including FDCPA, Bankruptcy and the NACM
• Review the use of customer feedback survey forms and the advantages and growth they will bring to your company/collections department
• Learn how to create winning collection call ‘negotiating plans’

This workshop includes experiential exercises, participants guide and communication tools, tips and guidelines.

Call and order your copies today at 619-993-3442.

Special offer:
Purchase all (3) DVD programs and receive 10% off your total order!

$109.00 (S&H included)
Available on your choice of VHS or DVD

Sales tax of 7.75% is added to CA residents.

For international orders, please call
++1-619-463-3442.

How to Get Anyone to Return Your Phone Call

This 1 1/2 hour interactive seminar program will teach you the key elements to leave on your phone messages that get return phone results every time; tips and techniques on how to get past the 'gatekeeper' at a business and highlights the ABC's of phone etiquette that are sure to get anyone to return your call today.

• Learn 'Cooperative Language' techniques that will turn your phone messages into opportunities.
• Review the key elements to include in all of your phone messages.
• Learn how to avoid the 10 Most Common Mistakes we make when leaving messages.
• Create effective follow-up phone call procedures on accounts that get results.
• Utilize specific phone call strategies for all customer/client types.
• Conduct successful prospective and existing customer calls, utilizing phone scripts.

This fun and interactive workshop program is ideal for anyone who has to use the phone every day in business for the purpose of contacting potential and established customer accounts. It includes a participants guide, experiential exercises, phone etiquette techniques and successful phone and email guidelines.

Call and order your copies today at 619-993-3442.

Special offer:
Purchase all (3) DVD programs and receive 10% off your total order!

$29.00 (S&H included)
Available on your choice of VHS or DVD

Sales tax of 7.75% is added to CA residents.

For international orders, please call
++1-619-463-3442.